Terms and Conditions

Your terms and conditions of use

Pricing

All prices are quoted in AUD and include GST.


Product availability

Domaine Lumiere updates stock availability continually however from time to time stock may not be available. If an order has been placed for an item that is delayed or not available, customers will be informed by email or phone at the earliest possible convenience.


Shipping

Postage is calculated automatically depending on the size of the item and quantity. Shipping will normally be effectuated within 2 business days. Pick up is allowed from our warehouse by prior arrangement. Most items are sent by registered post.


Payment

We accept PayPal, bank deposit, cheque and cash (only by payment in person).


International

Domaine Lumiere ships internationally however shipping must be calculated manually dependant on destination, speed and size of item/s. Please contact us to organise international orders.


Returns and Exchanges

Returns are accepted if the item is found not to be as expected however item(s) must be returned in as new condition within 14 calendar days of delivery. For items that have been damaged in transit please contact Domaine Lumiere to discuss replacement or refunds. Our customers will incur the cost of return postage and will only be credited for the purchased price.


Privacy and security

Domaine Lumiere places great importance on customer privacy and security and therefore uses takes all precautions to ensure that customer data is protected. Credit information is not stored at Domaine Lumiere but rather at a third party payment agency (Securepay).